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Troubleshoot

There are two common reasons why you may not be able to view an application.

  • The tool is internally misconfigured. If you can look at your personalized dashboard page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  • The Java interpreter won't start or is misconfigured. If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.

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Debug Console

Close6 MBRequestSessionTimelineDatabase31Events24
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( 81f30cf708470b974874c8a96a6bcdb2 => 8ec22d4e1c15b38e39edc95218399e65, d482552ea4a74f85... Array(
81f30cf708470b974874c8a96a6bcdb2 => 8ec22d4e1c15b38e39edc95218399e65,
d482552ea4a74f85af0bb3d73890dabc => 5 E 45E43105E E 2444543 7406F5D 11B 37E B4A 3 05F41134B514059 4 951135F765817 3 B5C1243 B5612 F16 3 B 2 A1B 15D 651545C 057 6 655 15357 0 657 05D 253 957 0 1 C56 0 155 6 C1B 3165952 2164044 C 016 A17 25056 31A5E555350 054 0 0 85B 1 55B A 0 0505F5D5051 E5056 5 957 15A 1 F D44 B4358 6 A16164A515412 24A 256515C1A C5754575650 5 1 9 055 C5A55 85551 B5550 6 0 D 2 1 1 A 15C 650 D16 94A
)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot, REDIRECT_SCRIPT_URI => https://itmig.cu... Array(
REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot,
REDIRECT_SCRIPT_URI => https://itmig.curie.fr/kb/tools/troubleshoot,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => itmig.curie.fr,
REDIRECT_STATUS => 200,
SCRIPT_URL => /kb/tools/troubleshoot,
SCRIPT_URI => https://itmig.curie.fr/kb/tools/troubleshoot,
HTTPS => on,
SSL_TLS_SNI => itmig.curie.fr,
HTTP_ACCEPT => */*,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
HTTP_COOKIE => 81f30cf708470b974874c8a96a6bcdb2=8ec22d4e1c15b38e39edc95218399e65; d482552ea4a74f85af0bb3d73890dabc=+5+E+45E43105E+E+2444543+7406F5D+11B+37E+B4A+3+05F41134B514059+4+951135F765817+3+B5C1243+B5612+F16+3+B+2+A1B+15D+651545C+057+6+655+15357+0+657+05D+253+957+0+1+C56+0+155+6+C1B+3165952+2164044+C+016+A17+25056+31A5E555350+054+0+0+85B+1+55B+A+0+0505F5D5051+E5056+5+957+15A+1+F+D44+B4358+6+A16164A515412+24A+256515C1A+C5754575650+5+1+9+055+C5A55+85551+B5550+6+0+D+2+1+1+A+15C+650+D16+94A,
HTTP_ACCEPT_ENCODING => gzip, br, zstd, deflate,
HTTP_HOST => itmig.curie.fr,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.10 (Debian),
SERVER_NAME => itmig.curie.fr,
SERVER_ADDR => 192.168.25.26,
SERVER_PORT => 443,
REMOTE_ADDR => 3.14.141.177,
DOCUMENT_ROOT => /var/www/itmig,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/itmig,
SERVER_ADMIN => [no address given],
SCRIPT_FILENAME => /var/www/itmig/index.php,
REMOTE_PORT => 53247,
REDIRECT_URL => /kb/tools/troubleshoot,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /kb/tools/troubleshoot,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1722041952.619,
REQUEST_TIME => 1722041952
)
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ 8ec22d4e1c15b38e39edc95218399e65
tracker.ssid ⇒ 8ec22d4e1c15b38e39edc95218399e65
tracker.rsid ⇒ 8ec22d4e1c15b38e39edc95218399e65
session.token ⇒ 527a018effe1a84cfd3988b1d59d8ea8
  • site 0.012 seconds (+0.012); 3.50 MB (+3.500) - afterInitialise
  • site 0.026 seconds (+0.014); 4.75 MB (+1.250) - afterRoute
  • site 0.045 seconds (+0.019); 6.00 MB (+1.250) - afterDispatch
  • site 0.051 seconds (+0.005); 6.00 MB (0.000) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.051 seconds (+0.001); 6.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.051 seconds (+0.000); 6.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.053 seconds (+0.002); 6.00 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.053 seconds (+0.000); 6.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.059 seconds (+0.006); 6.25 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.059 seconds (+0.000); 6.25 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.060 seconds (+0.001); 6.25 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.060 seconds (+0.000); 6.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.063 seconds (+0.004); 6.25 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.065 seconds (+0.002); 6.25 MB (0.000) - onAfterRender
  • site 0.067 seconds (+0.002); 6.25 MB (0.000) - sessionStore
6 MB

31 Queries Logged: 0.0043432712554932 seconds

  1. SELECT data
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      WHERE `session_id` = '8ec22d4e1c15b38e39edc95218399e65'
  2. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  3. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  4. SELECT b.id
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      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  5. SELECT *
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  6. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  7. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  8. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  9. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  10. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  11. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`alias` = 'tools'
  12. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`alias` = 'troubleshoot'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT *
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`alias` = 'troubleshoot'
      AND `jos_kb_articles`.`category` = '23'
  15. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`id` = '23'
  16. SELECT jos_tags_object.label,jos_tags.*
      FROM `jos_tags`
      INNER JOIN jos_tags_object
      ON jos_tags_object.tagid = jos_tags.id
      WHERE `jos_tags_object`.`tbl` = 'kb'
      AND `jos_tags_object`.`objectid` = '20'
      AND `jos_tags`.`admin` = '0'
      GROUP BY jos_tags_object.label,jos_tags.id
  17. SELECT category,count(*) AS articles
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`state` = '1'
      AND `jos_kb_articles`.`access` IN ('1','1','4')
      GROUP BY category
  18. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`published` = '1'
      AND `jos_categories`.`access` IN ('1','1','4')
      AND `jos_categories`.`parent_id` = '1'
      ORDER BY `title` ASC
  19. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`parent_id` = '23'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  22. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2024-07-27 00:59:12' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2024-07-27 00:59:12' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '82' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_media'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
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      WHERE `session_id` = '8ec22d4e1c15b38e39edc95218399e65'
  • onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:44
  • onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:138
  • onAfterInitialise — Method — plgSystemReferrerpolicy::onAfterInitialise → /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:46
  • onContentPrepare — Method — plgContentLoadmodule::onContentPrepare → /core/plugins/content/loadmodule/loadmodule.php:60
  • onContentPrepare — Method — plgContentEmailcloak::onContentPrepare → /core/plugins/content/emailcloak/emailcloak.php:49
  • onContentPrepare — Method — plgContentPagebreak::onContentPrepare → /core/plugins/content/pagebreak/pagebreak.php:59
  • onContentPrepare — Method — plgContentXhubtags::onContentPrepare → /core/plugins/content/xhubtags/xhubtags.php:50
  • onContentPrepare — Method — plgContentFormatwiki::onContentPrepare → /core/plugins/content/formatwiki/formatwiki.php:88
  • onContentPrepare — Method — plgContentFormathtml::onContentPrepare → /core/plugins/content/formathtml/formathtml.php:130
  • onContentPrepare — Method — plgContentExternalhref::onContentPrepare → /core/plugins/content/externalhref/externalhref.php:65
  • onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:85
  • onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:49
  • onDisplay — Method — plgCaptchaImage::onDisplay → /core/plugins/captcha/image/image.php:80
  • onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:45