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About the problem

Knowledge Base

Troubleshoot

There are two common reasons why you may not be able to view an application.

  • The tool is internally misconfigured. If you can look at your personalized dashboard page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  • The Java interpreter won't start or is misconfigured. If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.

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Debug Console

Close6 MBRequestSessionTimelineDatabase35Events24
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot, REDIRECT_SCRIPT_URI => https://itmig.cu... Array(
REDIRECT_SCRIPT_URL => /kb/tools/troubleshoot,
REDIRECT_SCRIPT_URI => https://itmig.curie.fr/kb/tools/troubleshoot,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => itmig.curie.fr,
REDIRECT_STATUS => 200,
SCRIPT_URL => /kb/tools/troubleshoot,
SCRIPT_URI => https://itmig.curie.fr/kb/tools/troubleshoot,
HTTPS => on,
SSL_TLS_SNI => itmig.curie.fr,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => itmig.curie.fr,
HTTP_CONNECTION => Keep-Alive,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.10 (Debian),
SERVER_NAME => itmig.curie.fr,
SERVER_ADDR => 192.168.25.26,
SERVER_PORT => 443,
REMOTE_ADDR => 18.205.176.39,
DOCUMENT_ROOT => /var/www/itmig,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/itmig,
SERVER_ADMIN => [no address given],
SCRIPT_FILENAME => /var/www/itmig/index.php,
REMOTE_PORT => 43096,
REDIRECT_URL => /kb/tools/troubleshoot,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /kb/tools/troubleshoot,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1653386859.861,
REQUEST_TIME => 1653386859
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid a49a1cf0a2a00bb282ac2af9b2c6bf3d
tracker.ssid a49a1cf0a2a00bb282ac2af9b2c6bf3d
tracker.rsid a49a1cf0a2a00bb282ac2af9b2c6bf3d
session.token e4b51eee905d206c59177b87450835ec
  • site 0.014 seconds (+0.014); 3.75 MB (+3.750) - afterInitialise
  • site 0.024 seconds (+0.010); 5.00 MB (+1.250) - afterRoute
  • site 0.036 seconds (+0.012); 6.00 MB (+1.000) - afterDispatch
  • site 0.041 seconds (+0.005); 6.00 MB (0.000) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.041 seconds (+0.000); 6.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.042 seconds (+0.000); 6.00 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.043 seconds (+0.001); 6.00 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.043 seconds (+0.000); 6.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.048 seconds (+0.005); 6.25 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.048 seconds (+0.000); 6.25 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.049 seconds (+0.001); 6.25 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.049 seconds (+0.000); 6.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.052 seconds (+0.003); 6.25 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.054 seconds (+0.002); 6.25 MB (0.000) - onAfterRender
  • site 0.056 seconds (+0.002); 6.50 MB (+0.250) - sessionStore
6 MB

35 Queries Logged: 0.0036935806274414 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '334e6eddb5fd0e02977566985b139bb0'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '334e6eddb5fd0e02977566985b139bb0'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'a49a1cf0a2a00bb282ac2af9b2c6bf3d'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = 'a49a1cf0a2a00bb282ac2af9b2c6bf3d'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('a49a1cf0a2a00bb282ac2af9b2c6bf3d','0','1653386859','18.205.176.39')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  15. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`alias` = 'tools'
  16. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`alias` = 'troubleshoot'
  17. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  18. SELECT *
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`alias` = 'troubleshoot'
      AND `jos_kb_articles`.`category` = '23'
  19. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`id` = '23'
  20. SELECT jos_tags_object.label,jos_tags.*
      FROM `jos_tags`
      INNER JOIN jos_tags_object
      ON jos_tags_object.tagid = jos_tags.id
      WHERE `jos_tags_object`.`tbl` = 'kb'
      AND `jos_tags_object`.`objectid` = '20'
      AND `jos_tags`.`admin` = '0'
      GROUP BY jos_tags_object.label,jos_tags.id
  21. SELECT category,count(*) AS articles
      FROM `jos_kb_articles`
      WHERE `jos_kb_articles`.`state` = '1'
      AND `jos_kb_articles`.`access` IN ('1','1','4')
      GROUP BY category
  22. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`extension` = 'com_kb'
      AND `jos_categories`.`published` = '1'
      AND `jos_categories`.`access` IN ('1','1','4')
      AND `jos_categories`.`parent_id` = '1'
      ORDER BY `title` ASC
  23. SELECT *
      FROM `jos_categories`
      WHERE `jos_categories`.`parent_id` = '23'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  26. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2022-05-24 10:07:39' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2022-05-24 10:07:39' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '82' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  31. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  32. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  33. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_media'
  34. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  35. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1653386859;s:18:\"session.timer.last\";i:1653386859;s:17:\"session.timer.now\";i:1653386859;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"a49a1cf0a2a00bb282ac2af9b2c6bf3d\";s:12:\"tracker.ssid\";s:32:\"a49a1cf0a2a00bb282ac2af9b2c6bf3d\";s:12:\"tracker.rsid\";s:32:\"a49a1cf0a2a00bb282ac2af9b2c6bf3d\";s:13:\"session.token\";s:32:\"e4b51eee905d206c59177b87450835ec\";}',`time` = '1653386859',`ip` = '18.205.176.39'
      WHERE `session_id` = 'a49a1cf0a2a00bb282ac2af9b2c6bf3d'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onContentPrepare Method plgContentLoadmodule::onContentPrepare /core/plugins/content/loadmodule/loadmodule.php:60
  • onContentPrepare Method plgContentEmailcloak::onContentPrepare /core/plugins/content/emailcloak/emailcloak.php:49
  • onContentPrepare Method plgContentPagebreak::onContentPrepare /core/plugins/content/pagebreak/pagebreak.php:59
  • onContentPrepare Method plgContentXhubtags::onContentPrepare /core/plugins/content/xhubtags/xhubtags.php:50
  • onContentPrepare Method plgContentFormatwiki::onContentPrepare /core/plugins/content/formatwiki/formatwiki.php:88
  • onContentPrepare Method plgContentFormathtml::onContentPrepare /core/plugins/content/formathtml/formathtml.php:130
  • onContentPrepare Method plgContentExternalhref::onContentPrepare /core/plugins/content/externalhref/externalhref.php:65
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:85
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onDisplay Method plgCaptchaImage::onDisplay /core/plugins/captcha/image/image.php:80
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45