Support

Support Options

Report a problem

About you
This is a randomly generated image of letters and numbers. Letters not clear? Click to renew CAPTCHA.
About the problem

Support

We offer several ways of finding content and encourage exploring our knowledge base and engaging the community for support.

Knowledge Base

Find answers to frequently asked questions, helpful tips, and any other information we thought might be useful.

Report problems

Report problems with our form and have your problem entered into our ticket tracking system. We guarantee a response!

Track Tickets

Have a problem entered into our ticket tracking system? Track its progress, add comments and notes, or close resolved issues.

Debug Console

Close5 MBRequestSessionTimelineDatabase26Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /support/, REDIRECT_SCRIPT_URI => https://itmig.curie.fr/suppor... Array(
REDIRECT_SCRIPT_URL => /support/,
REDIRECT_SCRIPT_URI => https://itmig.curie.fr/support/,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => itmig.curie.fr,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/,
SCRIPT_URI => https://itmig.curie.fr/support/,
HTTPS => on,
SSL_TLS_SNI => itmig.curie.fr,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => itmig.curie.fr,
HTTP_CONNECTION => Keep-Alive,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.10 (Debian),
SERVER_NAME => itmig.curie.fr,
SERVER_ADDR => 192.168.25.26,
SERVER_PORT => 443,
REMOTE_ADDR => 18.206.76.226,
DOCUMENT_ROOT => /var/www/itmig,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/itmig,
SERVER_ADMIN => [no address given],
SCRIPT_FILENAME => /var/www/itmig/index.php,
REMOTE_PORT => 34382,
REDIRECT_URL => /support/,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1628003505.168,
REQUEST_TIME => 1628003505
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 44b0df44d01e3da81d322560220489ee
tracker.ssid 44b0df44d01e3da81d322560220489ee
tracker.rsid 44b0df44d01e3da81d322560220489ee
session.token 86a7f68a16abbec9f43217454efe5584
  • site 0.041 seconds (+0.041); 3.75 MB (+3.750) - afterInitialise
  • site 0.063 seconds (+0.023); 4.25 MB (+0.500) - afterRoute
  • site 0.076 seconds (+0.013); 4.75 MB (+0.500) - afterDispatch
  • site 0.090 seconds (+0.014); 4.75 MB (0.000) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.092 seconds (+0.002); 4.75 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.092 seconds (+0.000); 4.75 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.097 seconds (+0.005); 4.75 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.097 seconds (+0.000); 4.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.113 seconds (+0.016); 5.00 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.113 seconds (+0.000); 5.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.115 seconds (+0.002); 5.00 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.115 seconds (+0.000); 5.00 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.126 seconds (+0.010); 5.00 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.130 seconds (+0.004); 5.00 MB (0.000) - onAfterRender
  • site 0.133 seconds (+0.003); 5.00 MB (0.000) - sessionStore
5 MB

26 Queries Logged: 0.0067880153656006 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'd9129c64206fe76793f47703b001bca4'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = 'd9129c64206fe76793f47703b001bca4'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '44b0df44d01e3da81d322560220489ee'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '44b0df44d01e3da81d322560220489ee'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('44b0df44d01e3da81d322560220489ee','0','1628003505','18.206.76.226')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  17. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2021-08-03 15:11:45' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2021-08-03 15:11:45' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_media'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  26. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1628003505;s:18:\"session.timer.last\";i:1628003505;s:17:\"session.timer.now\";i:1628003505;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"44b0df44d01e3da81d322560220489ee\";s:12:\"tracker.ssid\";s:32:\"44b0df44d01e3da81d322560220489ee\";s:12:\"tracker.rsid\";s:32:\"44b0df44d01e3da81d322560220489ee\";s:13:\"session.token\";s:32:\"86a7f68a16abbec9f43217454efe5584\";}',`time` = '1628003505',`ip` = '18.206.76.226'
      WHERE `session_id` = '44b0df44d01e3da81d322560220489ee'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:85
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onDisplay Method plgCaptchaImage::onDisplay /core/plugins/captcha/image/image.php:80
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45